Real value & commercial outcomes delivered at an accelerated pace.

Australian Financial Services Organisation - Governance framework design and implementation. 

Evaluation and uplift of the design and operation of the governance framework supporting the business, including specific consideration of the external environment, business strategy and key governance drivers and enablers, including reporting & communication, monitoring & oversight and performance & measurement.  

Major Australian Bank - Asset servicing operating model transformation. 

Evaluated, designed and implemented a new operating model for their asset servicing business. The project addressed structural and cultural requirements and developed and introduced a new operating model, including a new risk management framework and the establishment of an operational management information system across the business value chain.

Large Australian Insurer - Business process and controls improvement. 

Uplift of core customer facing and operational processes to improve customer outcomes, reduce operational issues/ compliance breaches, improve controls environment and drive operational efficiencies through the increased use of automation and existing functionality of the business systems/ technology infrastructure.

Major Australian Bank - Resilience, process and control improvement program. 

Captured, evaluated and improved the end to end processes/ technology supporting the customer products/ services and banking operations to support the development of a resilient process-centric bank focused on stakeholder and customer outcomes. 

Major Digital Bank - Risk and compliance transformation. 

Design and implementation of risk/compliance operating model to support the business transformation. The project transformed and uplifted governance, policy, appetite and culture, the risk management lifecycle, compliance obligations management, regulatory change and the supporting data/information and integrated that approach into the business operations.

Major Australian Bank - Issue management portfolio management operating model.  Development of operating model to oversight and manage the timely resolution of issues within and across the business, including specific consideration of roles and responsibilities, operating rhythm, individual and portfolio issue management process, reporting requirements and supporting data/system.

Major Australian Bank - Redesign of risk and compliance reporting approach and process. Redesign of the risk & compliance reporting process and the Group/Divisional Executive and Board reporting packs to facilitate transparent communication and improved decision making and drive the efficiency and value of the process. The solution utilised standard reporting formats, structured assessment of the risk and compliance environment, virtual teams and an agile process.

Large Retail Consumer Company - Risk management diagnostic and transformation program. 

Full evaluation of the risk operating model, including the roles and responsibilities of the business and the risk management function to confirm current state and define the changes required to uplift the risk culture and capability, including the definitions of the major changes and transformation program required to deliver defined outcomes. 

Listed Technology & Media Company - Risk management and internal audit delivery. 

Rebuilt the risk and assurance function and delivered greater value to the Board and Executive. The transformation of the risk and assurance function, utilised an aligned risk appetite, a risk based assurance plan, enhanced capability and impactful reporting to deliver greater oversight and insight.

Major Australian Bank – Internal Audit partner providing strategic and operational support. 

Provision of advice on strategy, annual planning, business engagement, benchmarking and reporting and delivery of technical reviews leveraging subject matter experts and industry knowledge and experience to add insight and foresight.

Large Australian Bank - Technology infrastructure & operations reviews to support change & improve resilience. 

Delivered technical reviews across the technology environment to support major changes within the Bank as they transformed their business model and core technology, including coverage of IT change & release management, identity and access management, data loss protection, cloud strategy and transition, IT disaster recovery, risk in change, cyber security & asset management.

Australian Financial Services Organisation – Project assurance reviews of major technology projects. 

Comprehensive reviews of the delivery framework supporting project delivery and deep dive reviews into major technology projects, including specific consideration of program governance and reporting, quality and risk management, program planning, estimation framework, solution architecture, quality engineering and testing, vendor management, ways of working, change control, and release management and implementation.